Information We Collect

We collect various types of information depending on how you interact with our services. The data we gather helps us provide better educational resources and tailored support for your financial learning journey.

Personal Information You Provide

When you register for courses or contact us, we collect:

• Full name and contact details (email, phone number)
• Mailing address for certification delivery
• Educational background and professional experience
• Payment information processed through secure third-party providers
• Course preferences and learning goals

Information Collected Automatically

Our website collects certain technical data automatically when you visit:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms used
• Cookies and similar tracking technologies

How We Use Your Information

Your data serves specific purposes related to delivering quality education and maintaining our services. We're transparent about why we need this information.

We sometimes send updates about new courses or resources that might interest you based on your previous enrollments. You can opt out of these communications at any time.

Data Storage and Security

Your information is stored on secure servers located in Australia and protected through multiple layers of security measures.

Security Measures

• SSL/TLS encryption for all data transmission
• Encrypted database storage with regular security audits
• Access controls limiting staff access to necessary data only
• Regular backups stored in secure, geographically distributed locations
• Firewall protection and intrusion detection systems
• Annual third-party security assessments

While we implement strong security practices, no system is completely immune to risks. We can't guarantee absolute security, but we take every reasonable precaution to protect your data from unauthorized access, alteration, or destruction.

Data Retention Periods

We retain your personal information for different periods depending on its purpose:

• Active accounts: Data retained for the duration of your enrollment plus 7 years for educational records
• Inactive accounts: Personal data deleted after 3 years of inactivity (except where legally required)
• Financial records: Maintained for 7 years as required by Australian tax law
• Marketing data: Deleted within 6 months of opt-out request
• Support tickets: Archived after 2 years and permanently deleted after 5 years

Sharing Your Information

We don't sell your personal information to anyone. However, we do share data with trusted partners in specific circumstances:

Service Providers

We work with third-party companies that help us operate our business:

• Payment processors for handling course fees and refunds
• Email service providers for course communications and updates
• Cloud hosting providers for data storage and website infrastructure
• Analytics platforms for understanding website usage patterns
• Learning management systems for delivering course content

These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Australian law or to protect our legal rights. This includes responding to court orders, government requests, or investigating potential fraud or security threats.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We make it straightforward to exercise these rights.

Access and Correction

You can request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge. If you find any inaccuracies, you can request corrections through your account dashboard or by contacting our privacy team.

Data Portability

You can request a machine-readable copy of your data to transfer to another service provider. We'll export your course progress, completion certificates, and account information in CSV or JSON format within 14 days.

Deletion Requests

You can ask us to delete your personal information, subject to certain legal exceptions. For example, we must retain financial records for tax purposes and may keep course completion records for accreditation requirements. When you request deletion:

• We'll delete your account within 30 days of verification
• Your name will be anonymized in any course discussions or assignments
• Certificates already issued will remain valid but won't be reissued
• Financial records will be archived with minimal identifying information

Marketing Communications

You control whether we send you promotional emails. Every marketing message includes an unsubscribe link, or you can adjust preferences in your account settings. Note that you'll still receive essential course-related emails like enrollment confirmations or deadline reminders.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how visitors interact with our content.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like logging in and accessing course materials
• Performance cookies: Help us understand which pages are most visited and identify technical issues
• Functionality cookies: Remember your preferences like language settings or video playback speed
• Analytics cookies: Track how visitors navigate our site to improve user experience

You can control cookies through your browser settings. Blocking essential cookies may prevent you from accessing certain features like your student dashboard or course videos.

Third-Party Analytics

We use analytics services to understand website traffic and user behavior. These tools collect data like pages viewed, time on site, and referring sources. The information is aggregated and doesn't identify you personally.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If we discover that we've inadvertently collected data from a minor, we'll delete it immediately. Parents or guardians who believe their child has provided information to us should contact our privacy team.

International Data Transfers

While we primarily store data in Australia, some service providers may process information in other countries. When this happens, we ensure appropriate safeguards are in place through:

• Contractual clauses requiring equivalent privacy protection
• Selecting providers in countries with adequate privacy laws
• Encryption of data during transfer and storage
• Regular audits of international provider practices

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• Email to your registered address (for material changes)
• Prominent notice on our website homepage
• In-app notification when you next log in

The "Last Updated" date at the top of this page shows when the most recent changes were made. Continued use of our services after changes take effect indicates your acceptance of the updated policy.

Complaints and Disputes

If you believe we've mishandled your personal information or violated your privacy rights, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001